Question 1

How quickly can you fix my sensor issues?

Accepted Answer

We understand that a malfunctioning garage door sensor can be a major inconvenience and safety concern. At Sandown Garage Doors, we offer same-day service for sensor issues in most cases. Our rapid response team is typically able to arrive within 2-4 hours during business hours, and we carry common sensor parts on our service vehicles for immediate repairs.

Most sensor problems can be fixed in under an hour once we arrive. Common issues like misalignment, dirty lenses, or loose wiring are quick fixes. If a sensor needs replacement, we stock compatible sensors for all major brands and can usually complete the replacement the same day.

For emergency situations where your door won't close due to sensor issues, we offer 24/7 emergency service. Call us at (978) 705-5140 for immediate assistance.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors are crucial safety devices, but several factors can cause them to malfunction:

**Misalignment:** The most common issue. Sensors must be precisely aligned to create the infrared beam. Bumping the sensor or settling of the garage structure can cause misalignment.

**Dirty Lenses:** Dust, cobwebs, and debris can block the sensor lenses. Regular cleaning with a soft cloth can prevent this issue.

**Wiring Problems:** Loose connections, damaged wires, or rodent damage to wiring can interrupt the signal.

**Sunlight Interference:** Direct sunlight can sometimes interfere with the infrared beam, especially during certain times of day.

**Moisture and Corrosion:** Sensors mounted close to the ground can be affected by moisture, leading to corrosion of electrical components.

**Age and Wear:** Like all electronic components, sensors can deteriorate over time and eventually need replacement.

**Power Issues:** Electrical problems, power surges, or loose connections to the opener can affect sensor function.

Regular maintenance and keeping the sensor area clean can prevent many of these issues. If you're experiencing persistent sensor problems, it's best to have a professional inspect the entire system.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment, and we want to make it accessible for every homeowner. Sandown Garage Doors offers several financing options:

**0% Interest for 12 Months:** Qualified buyers can enjoy no-interest financing for a full year on installations over $1,500.

**Low Monthly Payment Plans:** We offer extended payment plans of 24, 36, or 60 months with competitive interest rates for those who prefer lower monthly payments.

**No Money Down Options:** For qualified buyers, we offer no-down-payment financing so you can get your new garage door installed immediately.

**Quick Approval Process:** Our financing application is simple and can be completed in minutes. Most customers receive a decision within 24 hours.

To qualify for financing, you'll typically need:
- Valid ID
- Proof of income
- Good to fair credit (we work with various credit situations)

We also accept all major credit cards, personal checks, and cash. Some manufacturers also offer rebates that can help offset the cost of your new door.

Contact us at (978) 705-5140 to discuss financing options or to get a free quote on your garage door project.

Question 4

What is your warranty coverage?

Accepted Answer

At Sandown Garage Doors, we stand behind our work with one of the most comprehensive warranties in the industry:

**Our 10-Year Warranty Includes:**
- All installation labor and workmanship
- Parts and materials we supply
- Spring systems
- Opener installation
- Safety system components

**Additionally:**
- Warranty is transferable to new homeowners (adds value to your property)
- No deductibles or hidden fees for warranty service
- Priority scheduling for warranty repairs

**Manufacturer Warranties:**
On top of our installation warranty, all products carry manufacturer warranties:
- Door panels: Lifetime limited (most brands)
- Springs: 3-10 years depending on type
- Openers: 5 years to lifetime depending on brand
- Hardware: 1-5 years

**What's Not Covered:**
- Damage from accidents, misuse, or natural disasters
- Normal wear and tear after warranty period
- Unauthorized modifications or repairs
- Cosmetic damage occurring after installation

We've been serving the community for 38+ years and plan to be here for many more. Our warranty is backed by our reputation and commitment to customer satisfaction.

Question 5

How much does a new garage door cost?

Accepted Answer

Garage door prices vary widely based on several factors. Here's a general guide:

**Budget Range ($800-$1,500 installed):**
- Non-insulated steel doors
- Basic designs
- Standard sizes
- Single color options

**Mid-Range ($1,500-$3,000 installed):**
- Insulated steel doors (R-8 to R-12)
- More style options
- Decorative hardware available
- Better warranty coverage

**Premium ($3,000-$6,000+ installed):**
- High insulation values (R-16+)
- Carriage house designs
- Real or composite wood options
- Custom sizes and designs
- Extended warranties

**Factors Affecting Price:**
- Door size (standard vs. oversized)
- Material (steel, wood, aluminum, fiberglass)
- Insulation level
- Design complexity
- Window inserts
- Decorative hardware
- Opener type
- Old door removal

We provide free, no-obligation estimates for all projects. Our quotes include everything: the door, hardware, installation, removal of old door, and warranty. No hidden fees or surprises.

Question 6

How long does garage door installation take?

Accepted Answer

Installation time depends on the complexity of the project:

**Standard Replacement (Same Size):** 2-4 hours
- Removing old door
- Installing new door and hardware
- Testing and adjustments
- Cleanup

**New Construction or Size Change:** 4-8 hours
- Frame modifications if needed
- Complete installation
- Opener installation
- Full system testing

**Opener Installation Only:** 1-2 hours
- Mounting the opener
- Connecting to power
- Programming remotes
- Safety system setup

**Factors That Affect Time:**
- Door size and weight
- Opener complexity
- Frame condition
- Whether tracks need replacement
- Weather conditions
- Access to work area

Our installers work efficiently but never rush. Every installation includes comprehensive testing of all safety features, operation checks, and a walkthrough with the homeowner on proper operation and maintenance.

Question 7

Can you repair any brand of garage door?

Accepted Answer

Yes! Our technicians are trained and equipped to repair all major garage door brands:

**Doors We Service:**
- Clopay
- Amarr
- Wayne Dalton
- CHI (C.H. Industries)
- Raynor
- Overhead Door
- Martin Door
- And many more

**Openers We Service:**
- LiftMaster/Chamberlain
- Genie
- Craftsman
- Overhead Door
- Linear
- Marantec
- And others

**Services for All Brands:**
- Spring replacement
- Panel repair/replacement
- Track repair
- Cable replacement
- Opener repair
- Safety system service
- Complete tune-ups

We carry common parts for most brands on our service vehicles for faster repairs. For less common parts, we can typically obtain them within 1-2 business days.

If you have an older or discontinued door, we can often find compatible replacement parts or help you upgrade to a new system if repair isn't cost-effective.

Question 8

What should I do if my garage door won't open or close?

Accepted Answer

If your garage door isn't working, try these troubleshooting steps before calling for service:

**Check the Obvious First:**
1. Make sure the opener is plugged in
2. Check if the remote batteries are dead
3. Look for the lock/vacation switch on the wall unit
4. Ensure nothing is blocking the sensors

**Try the Wall Button:**
If the remote doesn't work but the wall button does, replace the remote batteries.

**Check the Sensors:**
- Are both sensor lights on?
- Is anything blocking the beam path?
- Are the sensors aligned (facing each other)?
- Clean the lenses with a soft cloth

**Test Manual Operation:**
1. Pull the emergency release cord (usually red)
2. Try to lift the door manually
3. If the door is very heavy, the springs may be broken
4. If it moves smoothly, the problem is likely the opener

**Look for Visible Issues:**
- Broken springs (gap in spring or hanging pieces)
- Off-track door
- Damaged panels
- Broken cables

**When to Call Immediately:**
- Broken springs (NEVER attempt to repair yourself)
- Door off track
- Strange loud noises
- Door won't stay closed (security risk)
- Any safety concerns

Call us at (978) 705-5140 for same-day service. We offer 24/7 emergency service for urgent situations.

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